Frequently Asked Questions

APPAREL MEASUREMENTS

Where possible, we try to list the garment manufacturer in our product descriptions along with a size chart.

However if there is no size chart, and the garment manufacturer is listed (e.g. Sportage, Gildan, JBs Wear) you can often find size charts on their websites.

You can also email us for a size chart at info@racemerch.com.au

PRINT ON DEMAND MERCHANDISE
We ship print on demand merch as soon as it is complete, with intention to arrive as soon as possible.

Note: If you order an in-stock item with a print on demand item, these items will ship when they all become available. This is due to only one shipping charge being applied on the order placed. We cannot ship items separately if they are ordered together in 1 transaction. We recommend ordering print on demand items in a separate transaction, so they don’t hold up delivery of other in-stock items.

RETURNS & EXCHANGES
- All returns, exchanges and refund requests must be made within 30 days of order ship date. 

- All merchandise must be returned in original condition (not worn, washed or damaged)

- Please email us if you wish to return or exchange an item info@racemerch.com.au

- Exchanges: Exchanges will be processed as a return and a new order.

Please send back the unwanted item or size for a refund, and place a new order for the item or size you would like to order instead. 

- Returns/Refunds: You may return an item for a refund due to change of mind or size/fit unsuitable, as long as the item is in original condition (not washed or worn, only tried on). Please note shipping charges will not be refunded.

Refunds will be processed onto the original form of payment (Credit Card or PayPal).

- Damaged/Faulty Items: If you have received a damaged or faulty item, please contact us as soon as you receive your order, so we can arrange a replacement where possible.

RACE MERCH RETURNS
6 Braeside Cres,
Earlwood, NSW 2206
Australia

- Orders Returned To Sender marked Unclaimed: If your order is returned to sender marked Unclaimed, we will refund your items and email you to let you know, in case you want to re-order. Please note shipping charges will not be refunded, as we are charged for shipping to you, and for the parcel return to us.

MORE QUESTIONS?

If you have any questions that are not answered here, please email us at info@racemerch.com.au