Orders are usually shipped via Australia Post or occasionally a courier service. Please ensure your shipping address is entered correctly to ensure smooth delivery of your order.We do offer an express service if the items are immediately available to ship.
Our shipping is currently not insured, and we can not be held responsible for any items that are lost or damaged in the mail.
Our warehouse is located in Sydney and operates standard business hours from Monday to Friday. For stock that is ready to ship, allow 1-2 business days for order processing time. For print on demand stock, the time varies due to printing processes, however the same postage times will apply once the stock is ready to ship. If you have any questions please contact us at firstname.lastname@example.org
If the item you ordered has sold out due to limited availability, you will be contacted by our customer service team and you will be offered an exchange or refund. Please note the below delivery times are a guide and can not be guaranteed:
Domestic (within Australia):
NSW (1-2 Days)
VIC / SA / TAS / ACT (2-3 Days)
QLD (4-5 Days)
WA / NT (5-9 days)
Express Post - Next day after shipping, if located within the express post network. Otherwise allow 2 days. To check if your shipping address is in the express post network - visit http://auspost.com.au/parcels-mail/delivery-areas.html
Pack and Track International, Registered Post International and Air Mail - Allow 2-4 weeks for delivery.
There can be delays at International Customs, in which case orders can take 4-6 weeks for delivery.
Shipping costs are calculated at checkout, based on Australia Post rates. Costs are based on product/s purchased, delivery address, and shipping method chosen. Costs are in Australian Dollars (AUD).
IMPORT TAXES/DUTY FEES
For International orders, duty fees and charges can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office. The majority of our orders are not affected by Import Taxes, however we cannot control any import taxes applied.